North American institutions championing the student experience.
Improving the international student experience through data-informed decision-making at The University of Texas at Austin
“The ISB offers a holistic view of the international student experience, from application to graduation. It enables UT Austin to make data-driven decisions to sustain positive aspects and improve areas that need attention. Being intentional and soliciting feedback is critical in our efforts to support international students as an integral part of the Longhorn community.”
Informing resourcing decisions with the ISB at Nova Scotia Community College
“I think we have a role to play in the education sector to really do our best to promote quality - a tool like the ISB can be very useful to demonstrate our commitment to the experience of students, and improving and enhancing that to ensure we're meeting their objectives. So, I can't think of a better way to do it. The ISB continues to be very helpful for us, and I'm sure it could be helpful for others as well.”
The benefits of meaningful analysis of the student experience at Colorado State University
“Using the ISB to focus on student satisfaction, student success and the student experience can have both near-term and long-term positive impacts on international student enrollment and retention. And I think that's especially vital in the United States. So, I would encourage all universities to be engaging in this type of reflection, and ideally through the ISB, because I think only by really understanding where your students, are in terms of their relationship with your university, and compared with other universities, can you really get an authentic and honest answer of how satisfied your students are. It moves us away from the anecdotal to having a clear, accurate understanding, so we can make better strategic decisions.”
Optimising international student employability to increase competitive edge at Fanshawe College
“I would encourage institutions to look at the ISB as the global benchmark that it is. I think that's what makes it incredibly unique. I'm not particularly concerned about the college down the road, but I am concerned about what's happening in terms of the competition - in the UK, in Australia, the US or wherever else it might be. The ISB is our quality assurance measure, and that's what matters in the world that I'm in - it matters what our reputation is internationally.”
